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Digital Interact

Digital Interact for Tag Group Revision: 2.2.2-final-519607
TPU:20.0.101 CU 2 | APU: 20.0.101 CU 0
Configuration: 20 | 1.2.2
Copyright@ 2023 TAG, Inc
Visit Tagww at tagww.com

Terms Privacy Cookies Contact us

Need help? Contact Us via email to Di-Support@tagww.com or call our helpdesk via the below toll free numbers:

Location	Contact Number	IVR Options
USA	18332736080	Press 3 for Di related issues and requests.
UK	08000581240
China	108001403160
Netherlands	8000222271
Australia	1800878925
France	0800990144
Belgium	080010042
Germany	8001808967
Singapore	8001011567
Hong Kong	800969550
Japan	006633814630
India	0008000404595

NOTE: User dialling to report Issues with Di have to select “Option 3”, selecting the incorrect IVR option will place the call with a different team.

For non single-sign-on users you can reset your password via the login page.

Locked yourself out by entering the incorrect password? Please email Di-Support@tagww.com to have your account unlocked

Cookies

The global cookie policy

Introduction

Tag (referred to as “our”, “us” and “we” in this notice) where used in this Notice, “Tag” means Tag Worldwide Group Limited, or any of its subsidiaries, parent company or related companies under common ownership. As a business, we are committed to respecting and protecting the privacy of all individuals with whom we interact. We are committed to being transparent in our handling and processing of personal data at all times in accordance with applicable privacy and data protection laws.

This Cookie Notice explains how we use cookies and the choices you have. Except as otherwise stated in this notice, the relevant Tag privacy notice, which can be found on our privacy notice page (“Privacy Notice”), will apply to our processing of the data that we collect via cookies including your rights regarding your personal data.

What are “cookies”?

Cookies are small packets of information stored by your browser when you visit certain sites, including our site. Cookies are generally used by sites to improve your user experience by enabling that site to ‘remember’ you, either strictly for the duration of your visit (using a “Session” cookie which is erased when you close your browser) or for repeat visits (using a “Permanent” cookie). 

Please be advised that in some countries data such as cookie IDs and IP-/MAC- addresses are considered to be personal data. To the extent we process such data that is considered personal data, this will be done in accordance with our Privacy Notice.

Third Parties and Information Sharing

Our sites may include links to third party sites, plug-ins and applications. Using these facilities may allow third parties to collect or share data about you. Where you have opted-in to Functional Cookies, Performance Cookies and Targeting Cookies, it may be possible for third party sites to track your browsing behaviour when you leave our site. You are able to opt-out of these cookies at any time.  For more information on these cookies, you can access granular details relating to each of the cookies, the categories, descriptions, types (first or third party) and lifespans.

For help and advice on how to do this, please follow the instructions in the ‘How to reject cookies’ section below.

Our site uses the following types of cookies: 

Strictly Necessary Cookies 

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personal data.

Functional Cookies 

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

Performance Cookies 

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Targeting Cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal data but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

How to reject cookies 

If you don’t want to receive cookies, you can update your settings in our cookie management portal here:

Cookies Settings

You can click on the Cookies Settings tab at the bottom page of our website to update your preferences. Alternatively, you can also alter your browser settings. The procedure for doing so varies from one browser application to another. If you wish to reject cookies from our site, but wish to accept those from other sites, you may choose the option in your browser settings to receive a notice before a cookie is stored on your device.

By disabling cookies, you may be prevented from accessing some features of our site or certain content or functionality may not be available.  

To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org  or www.allaboutcookies.org.

XXX - [INSERT TRUSTARC COOKIE LIST LINK]

Below sets out the main cookies that we use on this site and what we use them for:

Strictly Necessary Cookies

__cfduid – Cloudflare cookie (hosting related) -
AWSALB – Amazon Web Services cookie (hosting related)
OptanonConsent – TrustArc cookie (EU Cookie Law related)

The full list, including cookies served by 3rd parties (included by header scripts) i.e. Google analytics, Hubspot and Consent message as well as anything added by the hosting. Note that 3rd party and hosted related cookies aren’t controlled by us and can potentially change over time.

__cfduid
Cookie assoiated with sites using CloudFlare, used to speed up page load times. According to CloudFlare it is used to override any security restrictions based on the IP address the visitor is coming from. It does not contain any user identification information.

AWSALB
Amazon Web Services cookie (hosting related)

__hs_opt_out
This cookie is used by the opt-in privacy policy to remember not to ask the visitor to accept cookies again. This cookie is set when you give visitors the choice to opt out of cookies.
(Expires: 13 months)

__hstc
The main cookie for tracking visitors. It contains the domain, utk, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).
(Expires: 13 months)

hubspotutk
This cookie is used to keep track of a visitor’s identity. This cookie is passed to HubSpot on form submission and used when deduplicating contacts.
(Expires: 13 months)

_gat
This cookie name is associated with Google Universal Analytics, according to documentation it is used to throttle the request rate – limiting the collection of data on high traffic sites. It expires after 10 minutes.

_ga
This cookie name is asssociated with Google Universal Analytics – which is a significant update to Google’s more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. By default it is set to expire after 2 years, although this is customisable by website owners.

_gid
This cookie name is asssociated with Google Universal Analytics. This appears to be a new cookie and as of Spring 2017 no information is available from Google. It appears to store and update a unique value for each page visited.

JSESSIONID

General purpose platform session cookie, used by sites written in JSP. Usually used to maintain an anonymous user session by the server.

GUEST_LANGUAGE_ID

This cookie remembers the user's language preferences.

(Expires: 1 year)

_gat_gtag_xxxxxxxxxxxxxxxxxxxxxxxxxxx

Google Analytics

OptanonConsent
This cookie is set by the cookie compliance solution from TrustArc. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the users browser, when consent is not given. The cookie has a normal lifespan of one year, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor.

OptanonAlertBoxClosed
This cookie is set by websites using certain versions of the cookie law compliance solution from TrustArc. It is set after visitors have seen a cookie information notice and, in some cases, only when they actively close the notice down. It enables the website not to show the message more than once to a user. The cookie has a one-year lifespan and contains no personal information.

OptanonConsent
This cookie is set by the cookie compliance solution from TrustArc. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the users browser, when consent is not given. The cookie has a normal lifespan of one year, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor.

Please note that third parties (including, for example, clients that we host websites for, business partners, sub-contractors in technical, payment and delivery services, media-based services and providers of external services like web traffic analysis services) may also use cookies, over which we have no control and shall have no liability for.

Enabling and disabling cookies
If you do not accept the cookies, or choose to block some or all cookies, you will still be able to browse our site however you may lose some of the beneficial website functions of cookies.

The Help pages on most browsers will tell you how to prevent your browser from accepting new cookies and how to disable cookies altogether. For more information on how to manage cookies please visit www.allaboutcookies.org

Queries
For any further queries with Cookie Policy changes please contact global.privacy@tagww.com

Last revision effective:       13th March 2024

Privacy

Tag Digital Interact Privacy Notice

Last Updated – 18 February 2025

This privacy statement explains how we use your personally identifiable information on Digital Interact. Your personal information is stored, used, and accessed in accordance with relevant and applicable data protection legislations.

The data controller is Tag Worldwide Group Ltd. Where used in this Notice, “Tag” means TAG Worldwide Group Limited, or any of its subsidiaries, parent company or related companies under common ownership.

How we collect and process your personal information

For the purpose of this service, we will collect your full name, email address, job title, telephone number, login details and preferences information.

We use the information to personalise your experience and to allow us to deliver required services to your company.

When we collect your information

We collect your information when you register and use our Digital Interact services, or when we enter a contractual relationship with your company.

If you contact us by telephone, email, post, through social media or using another function offered from time to time by our websites. We will use this information to:

review, investigate and respond to any comment or question that you may raise
carry out our obligations and
enforce our rights under any contract we have with our suppliers.

You can find out more about our use of your personal data in our website Privacy Notice.

Information we collect automatically from you

When you visit our Digital Interact websites, we automatically collect information such as your Internet Protocol (IP) address, software configuration, aggregate use information, geographical location data, operating system, and your permission for us to place non-essential cookies on your device. We will not usually be able to individually identify you from this information. Cookies are small files sent from us to your computer where they are stored and may be read. You can find out more about our use of cookies in our Cookie Notice.

User Session Replays, Product Performance Analytics, and Co-Browsing for Support Troubleshooting

To enhance user experience, troubleshoot issues, and improve our products and services, we may occasionally track and monitor user session replays and collect product performance analytics. This allows us to better understand how users interact with our platform, identify areas for improvement, and ensure smooth functionality.

In certain cases, for troubleshooting purposes, our support team may also engage in co-browsing sessions to assist users with technical issues or product-related concerns. During such sessions, we may view users’ screen in real time to provide efficient support. Any information shared during these support sessions will be treated with the utmost confidentiality and will be used solely for resolving the issue at hand.

Legal basis for processing

Our legal basis for processing your personal information is for the performance of our obligations under our agreement with you and/or the organisation you represent.

Using the Digital Interact website(s) indicates your acceptance of this notice. In all other circumstances, including where you contact us, our legal basis for processing personal information is that it is necessary for our legitimate interests in conducting our business and meeting the requirements of our current and prospective customers.

Who we share your personal data with

Your personal data will be shared internally within Tag and Dentsu Group for the purposes of managing your requests. We may share your personal information with our third-party software providers and technical partners and suppliers.

Your personal data is kept on servers in multiple countries and may be transferred outside of your country or territory (for example, outside of the UK or the EEA) for the purposes described in this Notice. We may transfer personal data to countries where Tag group companies are located so that they may review and use the personal data for the purposes described in this Notice.

We will only transfer your personal data outside the country in which you are located where we are satisfied that adequate levels of protection are in place to protect the integrity and security of any personal data being processed and in compliance with applicable privacy and data protection laws. This may be through a contract we have in place with the importing company, or because we know that where the importing company is based has even stricter data protection laws than the one you are based in/ it was received in.

How we protect your information

We have implemented a variety of security measures to keep our clients’ data safe. All information kept by us is stored on secured servers and platforms and all client data is logically separated and stored in a segregated structure.

Our safeguards include robust systems and processes designed to ensure that we collect only the minimum personal data necessary to pursue the purposes for which we process your personal data, and that only those who need to view your personal data can see it.

Policies have been implemented to help keep your personal data secure. These policies are aligned to applicable regulations and industry standards including ISO27001 and are applicable to all parts of Tag.

Automated decision making

Some of our processes within Digital interact may be based solely on automated decision making. You have the rights in respect of any automated decision-making process:

The right not to be subject to any decisions wholly made in the basis of automated processing; and/or
The right to request a review of any such decision, to be undertaken by a colleague in our client team.

For any such requests, please email di-support@tagww.com or global.privacy@tagww.com

Data Retention

We will keep your information for a maximum of 7 years after the end of our relationship with you unless obligations to our regulators or applicable law require otherwise.

Your Rights

You may have certain rights in relation to the personal information we collect about you. These may include –

the right to request access to your personal information we hold, to request that it is erased, that its processing is restricted, or that any inaccurate personal information is rectified.
You may also have the right to object to the processing of your personal information, or in some circumstances to obtain a copy of the personal information in machine readable format.

Not all of these rights will be applicable in every case; for example, where we are obliged to maintain records to meet a legal or regulatory requirement, we would be unable to delete your information. Email global.privacy@tagww.com and we will respond to your request to change, correct, or delete your information within a reasonable time frame and notify you of the action we have taken. You also have the right to complain about the use your personal information to local supervisory authority, if you are not happy with the way we have dealt with your request.

Cookies and how to withdraw consent

Cookies are small text files that are placed on your computer by websites that you visit. Our data partners may use cookies or pixels to collect data about you. Where you consent to cookies, you also have the right to withdraw that consent.

Most web browsers allow some control of cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.

Find out how to manage cookies on popular browsers:

Google Chrome
Microsoft Edge
Mozilla Firefox
Microsoft Internet Explorer
Opera
Apple Safari

Changes to this Privacy Notice

This Notice will be reviewed from time to time to take account of changes to our operations or practices and, further, to make sure it appropriately reflects any changes in law, technology and the business environment. Any personal information held will be governed by our most current Notice.

Contact Us

If you have any further questions regarding the data that TAG collects, or how we use it, then please feel free to contact us in any of the following ways -

Address - TAG Data Protection Officer, 1-5 Poland Street, Soho, London, W1F 8PR, United Kingdom.

Telephone – Please refer to the contact us page of the Digital Interact Login page or website - login - Tagww - Tag

Email: global.privacy@tagww.com, di-support@tagww.com

Terms

The global terms of service

Thank you for using our products and services ("Services"). Any Additional Terms, the Services will be provided to you by Tag Worldwide ("Digital Interact"), with registered offices at GLOBAL & EMEA HQ.1-5 Poland Street Soho London W1F 8PR +44 020 7468 1000
+44 020 7251 4571

Use of our Services

You are required to comply with the guidelines that apply to our services and the acceptable use policy which can be found at https://www.tagww.com/app/uploads/2023/08/TAG-Di-Acceptable-Use-Policy-End-User.pdf

Do not use our services in an abusive manner. For example, you may not interfere with the Services or access the Services other than through the user interface provided by Digital Interact and in accordance with our policies. You may use our Services only to the extent permitted by law. This includes the legal requirements for export and re-export control. We may suspend or stop providing our services to you if you breach our terms of use or policies, or if we investigate suspected misconduct.

By using our services, you do not acquire any copyright or other intellectual property rights in our services or the content you access. You may not use any Content from our Services unless you have the permission of the copyright owner or otherwise are authorized to do so. These Terms of Use do not grant you any right to use any trademarks, trade dress or logos used in our Services. Legal notices displayed in or in connection with our Services may not be removed, obscured or altered.

Our services also display content that does not originate from Digital Interact. This content is the sole responsibility of the party making it available. Digital Interact does not make them its own. We reserve the right to review content for illegality or policy violations. We may remove or refuse to display content that we reasonably believe to be in violation of our policies or applicable law.

Digital Interact does not make them its own. We reserve the right to review content for illegality or policy violations. We may remove or refuse to display content that we reasonably believe to be in violation of our policies or applicable law.

Do not use our services in an abusive manner. For example, you may not interfere with the Services or access the Services other than through the user interface provided by Digital Interact and in accordance with our policies. You may use our Services only to the extent permitted by law. This includes the legal requirements for export and re-export control. We may suspend or stop providing our services to you if you breach our terms of use or policies, or if we investigate suspected misconduct.

You are required to comply with the guidelines that apply to our services.

Do not use our services in an abusive manner. For example, you may not interfere with the Services or access the Services other than through the user interface provided by Digital Interact and in accordance with our policies. You may use our Services only to the extent permitted by law. This includes the legal requirements for export and re-export control. We may suspend or stop providing our services to you if you breach our terms of use or policies, or if we investigate suspected misconduct.

By using our services, you do not acquire any copyright or other intellectual property rights in our services or the content you access. You may not use any Content from our Services unless you have the permission of the copyright owner or otherwise are authorized to do so. These Terms of Use do not grant you any right to use any trademarks, trade dress or logos used in our Services. Legal notices displayed in or in connection with our Services may not be removed, obscured or altered.

Our services also display content that does not originate from Digital Interact. This content is the sole responsibility of the party making it available. Digital Interact does not make them its own. We reserve the right to review content for illegality or policy violations. We may remove or refuse to display content that we reasonably believe to be in violation of our policies or applicable law.

Digital Interact does not make them its own. We reserve the right to review content for illegality or policy violations. We may remove or refuse to display content that we reasonably believe to be in violation of our policies or applicable law.

Do not use our services in an abusive manner. For example, you may not interfere with the Services or access the Services other than through the user interface provided by Digital Interact and in accordance with our policies. You may use our Services only to the extent permitted by law. This includes the legal requirements for export and re-export control. We may suspend or stop providing our services to you if you breach our terms of use or policies, or if we investigate suspected misconduct.

@ 2026 TagWW

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